MBA Professional With 12.2 Years Work Experience
A focused MBA professional with more than a decade’s (12.2 years) experience in banking and financial services. Wish to join a reputed organization in a leadership role to restart career after a sabbatical.
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o Branch Head responsible for the administration and efficient daily operations of a full-service branch office.
o Initiated effective client relationship management by adopting client-centric business strategies.
o Implemented service delivery management initiatives through client calling programs and ensured effective delivery of tailor-made solutions to meet clients’ needs.
o Monitored bank’s branch business growth with the efficient maintenance of proper MIS.
o Adopted efficient client relationship management strategies in order to build and maintain key branch relationships.
o Supervised the Automated Teller Machine (ATM) operations on a daily basis and ensured proper upkeep and maintenance of the Automated Teller Machine (ATM).
o Ensured timely processing of bank transactions like fund transfers, cheques, account opening, reconciliation of office accounts.
o Oversaw the client service delivery management of the corporate service desk being the first point of contact for all client queries.
o Ensured customised delivery of cash management services to corporate clients through efficient collections and disbursement products for local and outstation cheques.
o Organised the delivery of remittance services to retail and corporate clients. Ensured effective delivery of depository services with minimum lead time and implemented straight through processing of transactions to enable seamless handling of large volumes.
o Managed the service delivery of depository and billing services to clients in a cost effective manner.
o Monitored the daily backup process of database and transactions on digital audio tapes (DAT), database management activities of master download, database reorganization and application of software upgrades.
o Collaborated with clients to deliver depository and billing services to them within stipulated deadlines.
Master of Business Administration(MBA) in Finance
Graduated with Master of Business Administration degree majoring in Finance
Bachelor of Commerce(B.Com.)
Graduated with Bachelor of Commerce (B.Com.) degree majoring in Cost Accountancy and Management Accountancy.